Terms of service
Last updated: December 8, 2025
Welcome to PawHaven. By accessing or purchasing from our website, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our Services.
1. Overview
This website is operated by PawHaven. Throughout the site, the terms “we”, “us” and “our” refer to PawHaven.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
If you do not agree to these Terms, do not use our website or make a purchase.
2. Eligibility
You must be at least the age of majority in your state or province of residence to use this website or make a purchase.
3. Online Store Terms
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or harmful code.
A breach of these terms will result in immediate termination of your access to our Services.
4. Accuracy of Information
We are not responsible if information on this site contains errors, inaccuracies, or omissions.
Product descriptions, pricing, offers, and availability may change at any time without notice.
5. Pricing & Payments
All prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
We may refuse or cancel orders if:
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Payment is flagged as suspicious
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Information provided is inaccurate
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The product is unavailable
If we cancel an order, you will be notified and refunded if applicable.
6. Shipping & Delivery
Expected delivery timelines are estimates and not guaranteed.
Delays may occur due to courier issues, weather, or unforeseen circumstances.
Incorrect address entered by the customer may result in:
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Failed delivery
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Additional charges
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No refund (per our Refund Policy)
7. Returns, Refunds & Replacements
Returns and refunds are governed by our Return & Refund Policy.
We reserve the right to:
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Reject claims without proper evidence
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Offer replacement instead of refund
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Deny returns for used or hygiene-sensitive products
8. Products & Services
We reserve the right to limit sales to any person, region, or jurisdiction.
Product colors, textures, and appearance may vary slightly due to:
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Lighting
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Batch differences
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Screen display variations
We do not guarantee that the product will meet every expectation beyond what is described.
9. Optional Tools & Third-Party Services
We use third-party tools such as:
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Shopify
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Payment gateways
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Analytics providers
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Advertising platforms
We are not responsible for how these third parties operate or handle data.
10. User Conduct
You agree NOT to:
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Misuse our site
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Attempt to hack, damage, or interfere with our Service
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Use false information to place an order
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Abuse return/refund systems
Violation may lead to account termination or legal action.
11. Errors, Omissions & Cancellations
We reserve the right to correct any errors, inaccuracies, or omissions at any time.
We reserve the right to cancel orders if necessary.
12. Limitation of Liability
PawHaven is not liable for:
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Incorrect usage of the product
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Allergic reactions (unless disclosed)
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Losses resulting from courier delays
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Any indirect, incidental, or consequential damages
Your use of our Service is at your own risk.
13. Indemnification
You agree to indemnify PawHaven and its affiliates against any claims or demands made by third parties due to your breach of these Terms or violation of any law.
14. Governing Law
These Terms are governed by the laws of India.
Any disputes shall be handled in courts located in your applicable jurisdiction or our business jurisdiction.
15. Changes to Terms
We may update these Terms at any time.
Your continued use of the site signifies acceptance of updated terms.
16. Contact Information
For questions about these Terms, contact us at: